UK-based ServiceNow consultancy

Your trusted
ServiceNow partner.

Unlock the full potential of the ServiceNow platform. From strategic architecture and implementation to CSM, FSM, ITSM and CSDM — we offer end-to-end technical consultancy to transform your workflows and elevate business outcomes.

Platform ITSMCSMFSM CSDMITOMHRSD
NowTech ServiceNow consulting team
100% Platform-focused. ServiceNow is all we do.
Trusted by teams at
Hyperoptic Empakt TCS RSA
Why NowTech

A partner who is technical to the core, and strategic by design.

01

Tailored, technical excellence

Consultancy that's deeply technical yet strategically aligned with your objectives for meaningful platform adoption.

02

UK-based, globally minded

Operating from London, we understand both local nuances and global best practices.

03

Comprehensive lifecycle support

From initial architecture to implementation, adoption and optimisation — we stand by you every step of the ServiceNow journey.

NowTech services — architecture, implementation, CMDB & CSDM, ITSM
NowTech consulting team
About Us

Passionate ServiceNow experts, based in the UK.

We deliver high-value technical consulting to empower businesses across IT and customer-centric domains — strategic, scalable and secure solutions tailored to your unique challenges.

Whether you're optimising ITSM, streamlining field service operations, or aligning your infrastructure with CSDM, NowTech delivers end-to-end ServiceNow services — including architecture, CSM, FSM, ITSM and CSDM — with precision, innovation and integrity.

Our expertise
Our Expertise

End-to-end across the ServiceNow ecosystem.

Deep, modular knowledge of the platform — applied to architecture, delivery, adoption and optimisation.

01

Strategic & high-level architecture

Design and implement robust ServiceNow platform architectures that align with your enterprise roadmap — ensuring scalability, compliance and seamless integration with legacy systems.

02

ITSM & CSM implementation

Streamline service delivery and enhance customer engagement with tailored configurations, workflow automation and self-service portals.

03

Field Service Management

Optimise your mobile workforce with intelligent automation, dynamic scheduling and real-time asset tracking to elevate field service efficiency and customer satisfaction.

04

Common Service Data Model

Establish a unified, business-aligned data model to improve visibility, reporting and governance across the ServiceNow platform.

05

Bespoke module integration

Whether it's ITOM, HRSD or bespoke workflows, we deeply understand ServiceNow's modular ecosystem and deliver tailored solutions that elevate your platform's impact.

Clients

Relied on by public sector and enterprise.

View portfolio
Hyperoptic
Empakt
TCS
RSA
Case Studies

Measurable outcomes, delivered.

CSDM

Governance for a financial estate

A financial services client lacked data governance across its IT estate. NowTech implemented ServiceNow CSDM to align services, applications and infrastructure.

360°
Visibility across business services — a foundation for ITOM & AIOps adoption.
FSM Implementation

Optimising a mobile workforce

A UK telecom provider needed to optimise field workforce management. NowTech designed and implemented ServiceNow FSM, automating scheduling and integrating with mobile devices.

+25%
Field engineer efficiency, with improved on-site arrival accuracy and fewer complaints.
ITSM Transformation

Fixing fragmented IT support

A leading manufacturer struggled with fragmented support and low SLA compliance. NowTech implemented ServiceNow ITSM with streamlined incident, problem and change management.

+42%
SLA compliance, with resolution times down 30% within three months.
Get in touch

Ready to transform your
ServiceNow ecosystem?

Turn your platform into a powerhouse of efficiency, insight and innovation. Contact us for a discovery call or to request a tailored proposal.